15.1 Unless otherwise agreed in writing, contracts remain in place for a period of 1 year from the date of commencement as per the contract schedule and shall be renewed each year upon confirmation from both parties. Payment of the contract is due immediately or in the case of a renewal, prior to the renewal date.
15.2 Camlab undertakes to keep the equipment listed on the contract schedule in good working order and repair by provision of the following services:
15.2.1 Breakdown Support – attempts will be made to commence repair/support or provide a loan replacement within 3 working days of notification. Completion of the repair/support will then follow as soon as is practical within normal Camlab working hours.
15.2.2 Preventative Maintenance – as specified by Camlab and where appropriate, in line with Manufacturers recommendations whereby the equipment will be aligned, calibrated and checked with parts replaced as necessary during normal Camlab working hours.
15.3 The following services are not covered by a service agreement and shall be provided at extra cost to the customer upon receipt of a valid purchase order in accordance with clause 9:
15.3.1 Maintenance and repair of equipment not listed within the contract schedule
15.3.2 Any adjustments normally made by the operator on a day to day basis
15.3.3 The replacement of parts which have a limited life span (e.g. Lamps, fuses etc) and the supply of consumables (e.g. reagents)
15.3.4 The repair of damage arising from accident, acts of nature, acts of third parties, transportation, misuse, incorrect line voltage, the correction of faults caused by the Customer or unauthorized attempts to repair the equipment on the customers behalf.
15.3.5 The modification or alteration of the whole or any part of the equipment.
15.3.6 Maintenance and repair at a location other than the installation address unless agreed in writing
15.3.7 Travel associated with any of the above circumstances
15.4 The customer undertakes, subject to the conditions contained herein:
15.4.1 Not to make alterations to the equipment or employ additional attachments or devices without written consent
15.4.2 To ensure all operators and managers are properly trained to use the equipment
15.4.3 Not to abuse or misuse the equipment so as to damage it
15.4.4 To report defects to Camlab in a timely manner so as to minimize the further potential damage