A "Cookie" is a small file placed on a visitors computer containing text which is used to store settings and remember actions by visitors to a website. This data is then transferred back to the web-server to perform the correct action based on what the user does. Cookies are most often used to personalise and improve the user experience on a website.
The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.
Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.
If you have any further questions about cookies please call us 01954 233 110
At Camlab we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulations (GDPR) and the Privacy and Electronic Communications Regulations (PECR).
We collect personal information for:
In specific situations, we can collect and process your data with your consent, for example, when you tick a box to receive email newsletters.
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for delivery, we'll collect your address details to deliver your purchase, and pass them to our courier.
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we may use your purchase history to send you or make available personalised offers on our websites. We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services. We also indicate to customers similar items that other customers have purchased.
We may also use your address details to send you direct marketing information by post or email, telling you about products and services that we think might interest you.
Here’s how we’ll use your personal data and why:
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology. Credit/debit card details are not held on our system which uses an external payment gateway for maximum security. If requested by our staff for manual processing they are destroyed following completion of payment.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
We sometimes share limited personal data with trusted third parties. For example, delivery couriers, suppliers, service engineers, fraud management, complaint handling, EDI portal, distributors,
We provide only the information they need to perform their specific services. We ensure these companies have declared a commitment to complying with GDPR and PECR.
Examples of the kind of third parties we work with are:
We do not sharing your data with third parties for their own purposes:
For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
We may, from time to time, expand, reduce or sell the company and this may involve the transfer of divisions or the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.
A list of the companies we share data with is available on request.
Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA). For example a direct shipment from the USA may require personal data to be transferred to the supplier who will be under the same obligations under GDPR as you are a citizen of the EEA.
All other data is handled within the UK apart from Data repositories such as mail chip and survey gizmo which state they comply with GDPR.
An overview of your different rights, you have the right to:
To ask for your information, or to have your information amended, please update your online account, or contact our Customer Support team on 01954 233100.
If we choose not to action your request we will explain to you the reasons for our refusal.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
There are several ways you can stop direct marketing communications from us:
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
Please note that any external links on our websites or social media platforms are not the responsibility of Camlab ltd and once you click on a link to an external site it will be subject to that organisation’s privacy policies, and not Camlabs.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113 .
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites).
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.