Live stock information and Filter
We are committed to providing you with accurate and realistic data regarding availability and delivery of items from our extensive online range of over 30,000 products. Obviously with such a large offering we can't stock everything, but what we can do is show you live availability information and how long it would take to get items for you as clearly as possible.
Delivery Lead Times
Please note that we need to receive your order to activate the stated lead-time. e.g. in the examples below it does not mean they are due in XX days, it means that if you order we can normally source and deliver to you within the XX days. This is based on lead-time information provided to us by the supplier which we update according to the actual delivery performance we experience from the supplier on every item. This is why you will often see variations on the stated lead times on one page.
If we haven't sold the particular item in the last twelve months this figure will be the manufacturers stated lead-time plus handling time to get it to a UK customer. Deliveries outside UK will take longer.
Search Results
When searching for items on our 'smartsearch' you can search in two ways. As you type a search window will appear showing the nearest match for your serach. This initial drop down search DOES NOT show available stock. You can activate a different search window by clicking RETURN that will show stock or you can click on the item and the product page wil show available stock or lead time if its not in stock.
This initial drop down search above does not show available stock but if you press RETURN you will load a different search results page. This page gives you filters on the left hand side. You can then click the IN STOCK filter box under PRODUCT STATUS to see what is in stock.
After you click the IN STOCK filter box under PRODUCT STATUS the screen will refresh and only show those items that we have in stock. You could also select other filters like BRAND to narrow your search results down further
Category Pages
When browsing items by category you can narrow the items in view by selecting a filter on the left hand column by ticking the box next to the filter value. AVAILABILITY is a filter option and if you tick IN STOCK you will only see items we have in stock. Please note that for grouped items that may contain some in-stock and some backorder items you will need to check the individual item. See below.
Items with options such as Colour and Size
Where items are essentially the same item and differ only by size or colour they are presented as below with a choice of options for you to select. You will not see any stock information in the green bar below the price on a product until you have selected the available options. Even if only one option is showing you will still need to select it. So in this case below you need to select colour and size.
Once you select the options such as colour and size correctly you will see the part number (SKU) to the right of price and an updated stock message on the green band below the price. In this example there is one unit in free stock in our warehouse.
If you select the options such as colour and size but we do not have the item in free stock you will see something like this below. You see the part number (SKU) to the right of price and an updated stock message on the green band below the price. In this example the lead time is showing as 3 days which means that it will take 3 working days for us to get one and deliver it to a UK address from when we receive your order.
Groups of Similar Products
Where items are different but can be essentially grouped together as they perform the same fucntion or share common specifications they may be displayed as a group item as below. For these the stock information is listed on each indivudal item. To view the individual item information levels select the VIEW PRODUCTS button which will move your view down the page to a list of individual items and you can then select the specific item you are interested in.
Items with a range of similar items are displayed differently. To view stock levels select the VIEW PRODUCTS button which will move your view down the page to a list of individual items.
These items show different messages depending on how many are in stock.
The first item in this example (24mm) has 3 boxes in stock and the second item (25mm) has 4 in stock. These will be immediately despatched once we have received and cleared payment on your order.
Item 3 (37mm) is not in stock but should you purchase, it will normally be delivered to you within the stated lead-time of 32 days after you place your order.
The last item will require you to check with us by calling our customer servcie team on 01954 233110
Basket
If you have selected items for your basket and want to know if they are in stock or how long it will take for us deliver you can now see the leadtimes stated when you view your basket. In the example below the Bimos Neon 3 laboratory chair is in stock and will be delivered to you as soon as we process your order. The Eppendorf Thermomixer in this example is not in stock and our system is showing the leadtime as 74 days for us to receive and despatch to you once we have received your order. (NOTE: This time only starts once we receive your order. It does not mean it will be in stock in 74 days)
Call for Details
For information on this item you will need to contact our sales office on 01954 233110 as there may be a reason why live stock info is not being shown
- The item may need specialist configuration
- The item may have been temporarily withdrawn or superseded.
- You may also see this message for items with a long leadtime. You can view this leadtime by adding the item and it will be dsiplayed in the basket. Note: Leadtime is the time needed to get the item delivered to us and then shipped to a UK address. This will only start once we receive an order. It is NOT how many days until we have stock.
